Wordworks

Database (Customer Relationship Management / Monitoring, Evaluation, Reporting) * WW or MD?

Assigned to
Ian Parsons, Head Chef at Matogen Digital Ian P. Robyn, Project Manager at Matogen Digital Robyn
Due on
Notes
  • Engagement with Thabisile, Phil, Magali, Nazneen, Kath (MEL Unit) Colleen H, Tahirih (Resource sales), Elaine, Christine, Paulene (Programmes communications)
  • Presentation on the role of the database as a ‘source of truth’ that both feeds into website user experience and receives information from it. 
  • Presentation on pros and cons of Zoho CRM, Google Sheets, Salesforce or custom mini-CRM built into Wordpress as  ‘customer’ relationship management and MEL tools

Comments & Events

Robyn, Project Manager at Matogen Digital
https://miro.com/app/board/uXjVKyuXtyQ=/ Ian Parsons, Head Chef at Matogen Digital Ian I added what i think and what they said on the survey + looked at the Kath Mel doc to see some of the work they are doing manually now - there's lots of automation that can help them along but defining all the different types of people and how they get communication/ what the various people need will be a large job (with lots of the prep done in that handover doccie) 

I might have added too much so if that's the case, feel free to let me know and I will move it out / make a copy 
Robyn, Project Manager at Matogen Digital
Robyn completed this to-do.