I see Winston hasn't provided answers to everything there.. May need to just check in with him

Hi Robyn,

On FAQs can we add "What is a Sender ID" (or something along those lines). 

Answer might be something like - The name that appears on your recipient's phone as they receive the SMS from you. NOTE - this must not exceed 11 characters including any spaces. IMPORTANT - Sender ID registration with the mobile networks takes up to 7 days, maximum.

Answers below:

1. Getting Started

• How do I verify my phone number - delete - I don’t see the relevance of this query. Rather lets replace it with Rodney’s request:

• What is a Sender ID?

This is the name that appears on your recipients mobile phone  as they receive an SMS from you.  The name must not exceed 11 characters including spaces and can take up to 7 working days to register with mobile network operators. 

• Can I try Gikko for Free?

When you sign up for a Free Gikko account you can request for up to 100 free test credits that will enable to use your account at zero cost. 

2. Account Management

• How do I reset my password?

Send an email to support at 

• How do I upgrade or downgrade my plan?

Send an email to support@gikko.net clarifying the service and package combination you’d like to transfer to and they’ll respond accordingly.

• Can I transfer my account to another user?

You can add or delete users from your account and assign them appropriate user rights at any time

• How do I manage my contacts list?

You have full control of adding, deleting or moving your contacts between groups that you create within your account. More details on how to do this can be found in the User Guide. 

3. Messaging

• How do I send an SMS message?

Follow our step by step instructions described in our User Guide

* Can I schedule my messaging campaigns?

Yes you can schedule your messaging campaigns so that they start on a specific date and time.

• How do I track the performance of my SMS campaigns?

The dashboard page of your account portal will display all the critical statistics about your messaging campaigns

• How do I use SMS templates? - delete

• What is the expected delivery rate for SMS messages?

This varies on a per network basis and how accurate your database of recipients is but should be between 90% and 99%.

• Can I send a message anywhere in the world?

Yes. To send messages globally you will need to identify to which countries you intend to send to so that we can ensure your brand (SenderID) is correctly registered with receiving mobile networks.

• Can I send more that one at a time?

Yes, you can send hundreds of thousands of messages at a time

• Can I send longer messages?

Yes, but remember that one message is 160 characters. Anything over this will constitute a second message and your account will be charged accordingly. You can send up to 7 messages in one. 

4. Billing

• What payment methods are accepted?

Bank transfer, Cash, ECOCASH, O’MARI

• What is your refund policy?

If you wish you close your account and it still contains funds we will refund the balance to you less applicable fees and taxes.

• How do I dispute a charge?  -  delete - rabbit hole too detailed to explain here. 

• Can I get an invoice for my purchase?

Yes, Gikko is a fully tax compliant company and will provide you with an invoice for every payment made.

Thanks for this! Super helpful