💡 Gikko emergency procedure
- MD to write a script & create a form for James to complete that allows the team to communicate with their market when things go wrong
- To do so, we need to make sure we have our lists of clients in place in the correct buckets so we can communicate specifically to the people who may experience issues. IE SMS clients get the SMS notifications - all coms to happen via email
- The form we create will have logic in place so James will have the option to communicate with everyone or segments
- We'll put a test in place before we roll out the new solution to make sure it works as expected
- This process should give James free reign to reach out to clients proactively when he needs to do so
Comments & Events
Robyn,
Project Manager
Ian
Ian Parsons,
Head Chef
Updated version
- Ensure we have a complete list of active clients on Gikko portal. We need to make sure we have our lists of clients in place in the correct buckets so we can communicate specifically to the people who may experience issues. IE SMS clients get the SMS notifications - all coms to happen via email
- When new clients sign up, they should be added to this list. This will be a manual process at this stage, but we can automate it once we have self sign-up in place
- Once that is in place, we can create the following workflow:
- James submits a form with the required details to inform clients of an outage. The form we create will have logic in place so James will have the option to communicate with everyone or segments
- Using the Infobip API, the form submission data is sent to the Gikko portal. It creates a campaign, adds the client list, and sends out the email.
- The workflow will have an option to do a test, which sends the email to a list of test email addresses.
- This process should give James free rein to reach out to clients proactively when he needs to do so.
✨