Gikko Agenda 20 Aug
Points to discuss
- Feedback on Website edits
- Full-steam
- Sender ID added to live site signup form
- Feedback on the template for James - No progress yet. Laura is working on that next
- Mailers
- Last round results: Mailer reports - Gikko Mobile
- The next round is in the pipeline for this week
- Any ideas to share?
-
Ask if the team wants to join us on Basecamp
- Robs can assign them tasks
- We can use the tool to drive what we need vs email
- There's a space for chats etc, so it will all happen in one place
- Worth a try?
Ian
- CRM
- next steps
- to Hubspot or not, that is the question
- Social media
- support on client focus posts
Last meeting actions for Gikko
- Find out if we can use the InfoBip API to support self-sign-up - Winston
- Can we use the AI capabilities for online training in the future - Winston
- Can you get a resource to support TikTok / Instagram ideas
- A local Zim person to showcase products subtly?
- Example: someone frustrated at a shop unable to pay coz they didn't receive the OTP - Winston
-
James to figure out the client list
- We want to communicate with signed-up clients only - not prospects.
- Rodney to share his working spreadsheet (or a copy of it)
- CRM
- play around with Hubspot and give some thought to the next steps. https://www.forbes.com/advisor/business/crm-implementation/
- It is worth mentioning that the Forbes review has Zoho as the best option for small businesses (in the FAQ section)
- I have used Zoho in the past and it looks great on the tin but has some weird gaps.
- Hubspot is also in the mix and their review of this platform can be found here: https://www.forbes.com/advisor/business/software/hubspot-crm-review/ The biggest con is user licenses for bigger teams which is not super relevant for us.
Comments & Events
Laura Hurley,
Designer, UX and Engagement Specialist
- Rodneys sales pipeline
- very impressive
- We need to get this guy on Hubspot
- Rod: Looks forward to reporting and management capabilities with a CRM. Keen on the free account for now
- Pipeline feature in the Free Access subscription
- Win: Let's give it a crack.
- So long as it simplifies, and allows us to see the movement and where the sticky points are.
- Cautious approach from FIGJAM experience.
- Managing these tool sets can bog us down, so we need to be careful
- Focus on the outcomes. Needs to translate: can we get to our customers quicker, we need to be able to measure this - what results can we look forward to?
- The time frame to launch this is the end of next week – but Rodney is optimistic and will share an update by Friday
- Rodney will set up the Hubspot flow
- Invite Ian and Laura to the account - limit of 5 seats
Laura Hurley,
Designer, UX and Engagement Specialist
Win and Rod had a chat with an influencer
- Nice guy
- Podcast, interviews founders, MDs, etc. - audience of 2/3k listeners. Trajectory looks good
- Gikko connected him with Amari - good faith
- Branding with him, double edge sword
- Deepen Amari customer relationship
- Sponsor podcast
- Opportunities there for B2B
- Is there a way for Matogen to support this partnership
- Script for a recorded ad
- Who can handle the recording - him, or?
- See if he's happy to do a pre-recording or adlib - can he be funny
Laura Hurley,
Designer, UX and Engagement Specialist
Mailers:
- Open house - November/December
- Winston gonna think on this and give some ideas later this week
- New dashboard incoming on Infobip Sep 10th
- Security approach - need to plug away at - a long-game
- Be patient but persistent
Laura Hurley,
Designer, UX and Engagement Specialist
Social: Client focus posts – Win and Rodney on it